Sell On IshiKart
Welcome to IshiKart
IshiKart is a Social Commerce Platform that connects real buyers with real local stores. This guide will walk you through every feature — whether you are a Buyer looking to shop or a Store Owner managing your online business.
Create Your Account
Go to Sign Up
Click the Sign In button on the top-right corner, then select "Create Account".
Fill Your Details
Enter your name, email address, phone number, and create a strong password.
Verify & Login
Verify your email address through the verification link sent to your inbox, then log in.
Your Profile
After logging in, you can manage your account from the sidebar menu under "My Account":
- My Account Info — Update your name, email, password, and profile picture.
- My Public Profile — View how other users see your profile.
- My Addresses — Add, edit, or delete delivery addresses for faster checkout.
- My Refund Accounts — Set up bank accounts or wallets for receiving refunds.
- Security Settings — Enable 2FA, manage browser sessions.
Search & Explore Products
Using the Search Bar
The search bar is always available at the top of the page. Type a product name, category, or store name and press Enter.
Smart Search
As you type, you'll see instant suggestions. You can search for products or stores and filter results by category, price range, location, and more.
Explore Page
Visit the Explore page from the sidebar to browse trending products and stores near you.
Offers & Posts
Check the Offers section for active deals and discounts. The Posts section shows updates and announcements from stores you follow.
Viewing a Product
Click on any product to view its full details page. Here you'll find:
- Product Images — Swipe through high-quality photos.
- Product Options — Select size, color, or variant (if available).
- Pricing — See the listed price, any taxes, and active offers.
- Brand & Category — Know the product's brand and category.
- Ratings & Reviews — Read reviews from other buyers and see the average rating.
- Related Products — Browse similar items from the same or other stores.
- Delivery Check — Check if the product can be delivered to your location.
Bargain (Negotiate Price)
One of the unique features of IshiKart is the ability to bargain with store owners, just like you would in a real shop!
Click "Bargain" on a Product
On any product page, click the Bargain button to start a price negotiation with the store.
Submit Your Offer
Enter the price you'd like to pay and the quantity. The store owner will receive your offer.
Wait for Response
The store owner can Accept, Reject, or Counter-offer. You'll be notified instantly.
Complete Your Purchase
Once the bargain is accepted, the product is added to your cart at the negotiated price.
Cart & Checkout
Adding to Cart
On any product page, select your options and click "Add to Cart". You can also add items to your Wishlist for later.
Reviewing Your Cart
Click the cart icon in the top navigation to review your items. Your cart is organized store-by-store for clarity.
Checkout Process
Select Delivery Address
Choose from your saved addresses or add a new one.
Verify Your Number
Verify your phone number for delivery coordination (if required by the store).
Review Order Summary
Check the price breakdown, shipping fees, taxes, and any applied offers or gift credits.
Choose Payment & Place Order
Select your preferred payment method and confirm your order.
Track Your Orders
Go to My Orders from the sidebar to see all your placed orders. Each order shows:
- Order ID and date.
- Current status (Placed, Confirmed, Shipped, Delivered, etc.).
- Payment status and details.
- Option to contact the store or raise a return request.
Track Packages
Visit Track Packages from the sidebar to see real-time delivery updates. You can track the custody chain of your package — see who currently has it and its journey from store to your doorstep.
Handshakes
A Handshake is a confirmation step between buyer and seller during the package delivery process. When a package arrives, you'll be asked to confirm receipt through a handshake — ensuring both parties agree the transaction is complete.
Wishlist & Notifications
Wishlist
Save products you love by clicking the heart icon. Access your wishlist from the sidebar anytime.
Notifications
Click the bell icon to see all your notifications — order updates, bargain responses, messages, offers, and more. Real-time push notifications keep you informed even when you're not on the site.
Wallet & Transactions
CC / Gift Wallet
Your account has a CC / Gift Wallet where you can store credits, gift cards, and cashback rewards. Use these credits during checkout for instant discounts.
My Transactions
View your complete payment and refund history from My Transactions.
Messages & Reports
Use the Messages feature to communicate directly with stores. The Report Messages section lets you raise issues, flag concerns, or track any reports you've submitted.
Create Your Store
Navigate to "Sell On IshiKart"
Click the "Sell On IshiKart" link in the sidebar or visit the Seller page.
View Plans & Pricing
Review transparent pricing: free online store visibility, daily POS fee only on days you bill from POS, and 2% commission on online orders only. See the pricing page before creating your store.
Create Store
Click "Create Store" and fill in your store name, description, category, address, and upload your store logo.
Store Dashboard
The Store Dashboard is your command center. Access it from the sidebar via "Manage Stores". The dashboard gives you a quick overview of:
- Recent orders and their statuses.
- Pending bargain requests.
- Wallet balance and transactions.
- Getting started tasks for new stores.
- Quick links to all management sections.
The dashboard sidebar provides easy access to all store management tools — Settings, Products, Orders, Customers, Marketing, and more.
Store Settings
Configure your store under the Store Settings section:
Store Information
Update your store name, description, contact details, address, and logo.
Store Design
Customize the look and feel of your store profile page — banner images, layout, and theme colors.
Manage Shipping
Set up shipping zones, delivery charges, free shipping thresholds, and delivery options.
Manage Checkouts
Configure your checkout process — payment methods accepted, COD availability, and checkout rules.
Adding Products
Go to Products → Add a Product
From your Store Dashboard sidebar, navigate to Products → Add a Product.
Fill Product Details
Enter the product name, description, price, category, brand, and unit. Upload high-quality product images.
Set Product Options
Add variants like size, color, weight, etc. Set individual pricing and stock for each variant.
Publish
Review your product and click Publish to make it live on your store.
Managing Products
Under the Products section in your dashboard, you have full control:
- List All Products — View, search, filter, edit, or delete your products.
- Products Label — Generate and print barcode/QR labels for your products.
- Product Category — Create and manage categories to organize your catalog.
- Product Brands — Add and manage brand names.
- Product Unit — Define units of measurement (Piece, Kg, Liter, etc.).
- Product Tax — Configure tax rules and rates for your products.
- Collections — Group related products into collections for better visibility.
- Showcase — Highlight featured products on your store profile.
- Required Documents — Set up any documents customers need to provide for certain products.
Managing Orders & Bargains
Bargains
When a customer sends a bargain request, you'll see it in Orders & Bargains → Bargains. You can:
- Accept the customer's offered price.
- Reject the bargain if the price is too low.
- Counter-offer with your own price.
Orders
Manage all incoming orders from Orders & Bargains → Orders. Process orders by confirming, packing, and shipping. Update the order status as it progresses.
Packages & Returns
Packages
Create and manage delivery packages from Orders & Bargains → Packages. Assign orders to packages, track delivery status, and manage the custody chain.
Returns
Handle return requests from Orders & Bargains → Returns. Review the return reason, approve or reject, and process refunds.
Managing Customers
The Customers section gives you tools to manage your customer relationships:
- Manage — View your customers, creditors, and followers in one place.
- Help & Inquiry — Respond to customer questions and inquiries.
- Transactions — View all customer-related financial transactions.
Store Wallet & Plans
Store Wallet
Your store wallet manages all financial transactions. View your balance, recharge history, and transaction details.
Plans & Pricing
View and upgrade your subscription plan. Different plans offer different features and limits.
Wallet Offers
Check for special recharge offers and bonuses available for your store wallet.
Marketing
Manage Offers
Create special offers and discounts to attract more customers. Set offer type, discount percentage, validity period, and applicable products.
Manage Posts
Publish posts and updates that appear in your followers' feed. Share new arrivals, announcements, or behind-the-scenes content to engage your audience.
Managing Store Hours
Set your store's operating hours from Manage Hours. Define when your store is open for orders, set holiday schedules, and manage time slots for delivery or pickup.
Managing Employees
Add team members to help manage your store from Store Settings → Manage Employee. Assign roles and permissions to control what each employee can access:
- Store settings access.
- Product management.
- Order processing.
- Customer management.
- Marketing tools.
Help & Support
Need help? IshiKart provides multiple ways to get support:
- Support Chat — Start a live support conversation from the Help & Support section.
- Report Messages — Report issues or flag concerns through the reporting system.
- Contact Us — Reach out through our contact page.
Frequently Asked Questions
Still Have Questions?
Our support team is here to help you 24/7.
